General Terms and Conditions of Sale
🧾 General Terms and Conditions of Sale – awlodiallo.com
Last updated: 15/02/2025
1. Preamble & Seller Identity
These General Terms and Conditions of Sale (“Terms of Sale”, “GTC”) govern all purchases made on the website https://www.awlodiallo.com (the “Website”).
The Website awlodiallo.com is operated by:
- Name: Moumini Diallo
- Brand name: AwloDiallo
- Email: contact@awlodiallo.com
These Terms of Sale apply to any consumer who has full legal capacity and who places an order on the Website.
AwloDiallo is not the manufacturer of the products offered for sale. The characteristics displayed (photos, descriptions, etc.) are based on the information provided by our suppliers. However, AwloDiallo is committed to respecting current quality and manufacturing standards.
If the product and/or its characteristics do not match the item received by the customer, please refer to our Refund & Return Policy available on the Website.
These Terms of Sale are available in French and English. In case of any difference in interpretation, the English version shall prevail.
These Terms of Sale provide in particular information about:
- the identity of the seller,
- the main characteristics of the products,
- the ordering process and steps to conclude the online contract,
- the methods to identify and correct data entry errors,
- delivery times, methods, and costs,
- prices and payment methods,
- legal and contractual warranties,
- the right of withdrawal (where applicable),
- the duration of the contract and price validity.
2. Scope of Application
These Terms of Sale apply to all orders placed on the Website by a consumer.
By placing an order, you acknowledge having read and accepted:
- these General Terms and Conditions of Sale,
- our Terms of Service,
- our Privacy Policy,
- and our Refund & Return Policy.
3. Products & Essential Characteristics
The main characteristics of the products (description, photos, usage, etc.) are presented on the product pages.
Product images are provided for illustration only. Actual colors and details may vary depending on your screen settings and production batches.
In case of a discrepancy between the description and the product received, the customer may use the rights provided in our warranty and refund sections.
4. Ordering Process (Conclusion of the Contract)
4.1 Placing an Order
Orders are placed online via the Website:
👉 https://www.awlodiallo.com
To place an order, you:
- Browse the Website and select products by clicking “Add to cart”.
- Access your cart at any time and click “Checkout” to proceed.
4.2 Validation of the Order
At checkout:
- A summary page shows all selected products, quantities, prices, and options.
- You can update your cart (modify quantities or remove items).
-
You must provide accurate information, including:
- shipping address,
- contact details (email, phone, etc.),
- any necessary access or delivery information.
-
You confirm:
- that you have read and accept the General Terms and Conditions of Sale (CGV),
- and that you agree to proceed to secure payment.
To complete the order, you must:
- Click “Continue to shipping method”,
- Then “Continue to payment method”,
- Then “Pay now” / “Complete order” (depending on Shopify wording).
Once payment is validated on our secure server, an order confirmation page is displayed and a confirmation email is sent to you.
We reserve the right to refuse orders of the same product if quantities appear abnormally high (for example, more than 100 units of the same product), or in case of suspected fraud.
5. Identification & Correction of Errors
At any time before final payment, you can:
- go back to previous steps,
- correct or modify any entered information (address, quantities, products, etc.),
- cancel or change your order.
If you notice an error after confirming your order, please contact us as soon as possible at:
📧 contact@awlodiallo.com
6. Archiving & Access to the Contract
We store orders, invoices, and contracts on a reliable and durable medium.
For orders of €120 or more (or equivalent in local currency), you may request a copy of these documents by contacting us at:
📧 contact@awlodiallo.com
7. Prices
Product prices are displayed on the Website and are indicated inclusive of tax (TTC) where applicable.
Depending on your country of residence, customs duties, local taxes, or import fees may apply. It is your responsibility to verify the import and usage conditions for products in your destination country.
Prices are valid:
- as long as they are visible online on the Website,
- and while stocks last.
We reserve the right to modify prices at any time, but products are invoiced based on the rates in effect at the time the order is confirmed.
8. Payment Methods & Security
8.1 Payment Methods
You can pay for your orders using:
- Bank cards: Visa, MasterCard, American Express, and other cards accepted by our processor,
- via our secure payment partners such as Stripe (and/or others indicated at checkout).
Payment is made on the secure banking servers of our partners.
No banking information transits directly through our Website.
In some cases:
- payment may be processed at the time of order confirmation,
- or at the time of shipment of the order, depending on the configuration of our payment system.
8.2 Payment Security
We use SSL (Secure Socket Layer) encryption to protect your card data.
To protect you from intrusions, we do not store your full credit card numbers on our servers.
9. Delivery: Methods, Times & Costs
9.1 Delivery Address
Products are delivered to the shipping address you provide when placing the order.
Please ensure your address is complete and accurate.
9.2 Delivery Times
Estimated delivery times are indicated during checkout and in the order confirmation email.
As an indication, deliveries may take around 17 to 21 business days, depending on the destination and carrier.
In case of a delay, we will inform you by email and, when possible, provide a new estimated delivery date.
If a product is unavailable, we may:
- offer a replacement product of equivalent quality or price, or
- offer a refund in line with our Refund & Return Policy.
9.3 Delivery Fees
Shipping costs vary depending on:
- the product(s),
- weight,
- destination,
- and the delivery option chosen (if multiple options exist).
The total shipping cost is displayed before confirming your order.
9.4 Delivery Tracking
For any questions regarding your delivery, you can contact us by email.
In addition, we may offer an “Order notification” service, which allows you to receive regular updates on the status and progress of your order (on average, one notification every 2 days, where available).
10. Legal & Contractual Warranties
10.1 Legal Guarantees (Defective or Non-Conforming Products)
If a product appears:
- defective,
- damaged,
- or does not match your order,
we may, depending on the case:
- refund,
- repair,
- or replace the product.
We may also refund return shipping costs upon presentation of proof (photo, video, shipping receipt), in line with our Refund & Return Policy.
10.2 Responsibility
We do our best to satisfy you and ensure proper performance of these Terms of Sale.
However, we cannot be held liable for:
- a case of force majeure,
- an unforeseeable and insurmountable act by a third party,
- non-compliance with foreign legislation if delivery takes place outside our main country of operation.
11. Right of Withdrawal / “Satisfied or Refunded”
In accordance with our Refund & Return Policy, you generally have 14 days from receipt of your product to exercise your right of withdrawal (subject to applicable law and product type).
- You do not have to give a reason.
- You may be responsible for return shipping costs.
- We will refund the amounts paid within a reasonable period, generally not exceeding 30 days from your request, provided the product is returned in acceptable condition.
The right of withdrawal does not apply to:
- custom-made products,
- items produced according to specific customer instructions,
- opened audio, video, or software products,
- or any other exception provided by applicable law.
For more details, please consult our Refund & Return Policy on the Website.
12. Retention of Title
Products remain the full property of AwloDiallo until full payment of the price has been received via our payment processors (Stripe, PayPal, etc., as applicable).
13. Applicable Law & Jurisdiction
These Terms of Sale are governed by the laws of the United States and, where applicable, the State of New York, without regard to conflict-of-law rules.
In the event of a dispute, and if an amicable solution cannot be found, the competent courts will be those of the appropriate jurisdiction in accordance with applicable law.
14. Customer Service / Contact
For any questions, complaints, or after-sales service requests, you can contact us at:
📧 contact@awlodiallo.com
15. Personal Data
We collect and process your personal data for:
- managing your orders,
- processing payments,
- shipping and tracking deliveries,
- and maintaining our commercial relationship.
For more details on how your data is collected, processed, and protected, please refer to our Privacy Policy available on the Website.
You may have rights of access, correction, deletion, and objection under applicable data protection law, which you can exercise by contacting us at:
📧 contact@awlodiallo.com
16. Relationship Between Store Owner & Supplier (Dropshipping)
- The supplier and the online store owner are each referred to as a “party”, and together as the “parties”.
- The supplier manufactures and provides various products.
- The online store owner operates one or more websites that facilitate the search, purchase, and payment of products from various suppliers.
-
The parties have agreed to a dropshipping cooperation model:
- The store owner does not keep goods in stock.
- The store owner transfers customer orders and shipping details directly to the supplier.
- The supplier ships the products directly to the final customer.
-
In this model:
- The online store owner acts as an intermediary, facilitating the purchase and payment of the supplier’s products by end customers.
- The store owner does not physically receive or import the products.
- The store owner is the main point of contact for the end customer (payment, customer service, returns management, etc.).
- The supplier ships the products directly to the buyer and may handle logistics and packaging.
